Online course - ITIL® 4 Foundation

The course is valid as a 19 hour training for ITIL 4 Foundation Certification. It provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle.

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399,00 €
(VAT excluded)
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Course Overview

The course is valid as a 19 hour training for ITIL® 4 Foundation Certification.

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.


This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.


To take the ITIL® 4 Foundation Certification exam, no prerequisite is required.

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Course Content

  1. Introduction to Service Management and ITIL
  2. Key Concepts of Service Management
  3. The Four Dimensions of Service Management
  4. The ITIL Service Value System
  5. ITIL Management Practices

What do I need to do to unlock my course attendance certificate?

Complete one simulation test with 65%.

What is the format for the ITIL® Certification Exam?

To receive the ITIL® 4 Foundation Certification, you must:

  • Complete the certification training
  • Take the ITIL 4 Foundation Certification exam
  • Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

What is the ITIL® 4 Foundation Certification?

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

How long will it take to receive my ITIL® 4 Foundation exam results?

You will receive the ITIL 4 Foundation results from 10-15 days after you take the exam.

How to take a ITIL® 4 Foundation Certification exam?

To reach the ITIL® 4 Foundation you have to pass an exam.

Information about ITIL® 4 Foundation assessment methods and fees is available on request.

When can I register for the exam?

The ITIL examination can be scheduled within 6 months from the date of enrolment with Simplilearn. Once you are ready to take the exam, contact Simplilearn and you will receive an exam voucher code. You will need to complete the examination within a year from the day we issue the exam voucher.

How do I schedule/book my exam?

Please visit Simplilearn website for information regarding the booking process.

Training provider


eLearning course content

These are the details related to the contents of the eLearning course.

Number of learning object:1
Number of test:1
Total duration:16 ore
Validity:-1 anno

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