Tools and techniques
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In qualsiasi attività la relazione con se stessi e con gli altri ha un'importanza centrale, dalla quale dipende sia la produttività personale e del proprio team, sia la percezione di agio e di padronanza nelle diverse situazioni professionali. I corsi di formazione di questa sezione hanno l’obiettivo di favorire lo sviluppo di competenze trasversali (come ad esempio: orientamento al risultato, iniziativa, adattabilità, empatia, leadership, gestione dei conflitti, persuasione, gestione dei gruppi, consapevolezza di sé, autocontrollo, riconoscimento di schemi, pensiero sistemico, comunicazione verbale, eccetera) che rappresentano un insieme di caratteristiche individuali necessarie per ottenere prestazioni lavorative efficaci.
Descrizione del corso online Improving staff performance
Why a course on staff performance improvement?
First of all, let’s say that managing people is one of the toughest management tasks: for example, if your staff member’s performance is unsatisfactory and you immediately reprimand him/her, his motivation is likely to disappear quickly. And you will find it difficult to reach your goals.
The course aims at helping learners improve the performance of their staff through the use of feedback and performance appraisal interviews.
Who should take this course?
Well, anyone who is responsible for managing people, you may say: and that’s absolutely true.
The course is essential for people who wish to acquire a management and communication style that encourages the development of staff competence, motivation and self-confidence, improving individual and team performance.
We must bear in mind, however, that business and process management within an organization strongly depends on other people’s performance; so, the course is going to offer great insights to both managers and anyone who is called to interact with a large number of people.
What about in private life? In my experience, the course is very useful here too.
The course should take about 4 hours to complete.
You will be free to choose when to work on the course!
Even if you only have 15 minutes, make the most of it: you will automatically pick up where you left off.
Furthermore, to make the most of your time and energy, take my advice and do not rush through the course: organize different sessions for no more than 60 minutes.
Expecting to get bored?
Prepare to change your mind!
The course is designed to encourage in-depth exploration of the topic and of the individual experience. Texts, videos, tutorials, quizzes, cartoons and dialogues designed to offer a unique learning experience:
See below more details about the contents.
PC, tablet or smartphone?
The certificate of attendance
At the end of the course, you will download a certificate of attendance once you pass the test.
Would you like more information about the contents? Here they are!
The course is divided into sections:
- Introduction to the course (10 minutes)
- How the course works (10 minutes)
- Managing a supervisory role (10 minutes)
- 4 types of feedback (10 minutes)
- The reprimand (30 minutes)
- The praise (30 minutes)
- Effectiveness of feedback (10 minutes)
- The performance appraisal interview (50 minutes)
- Common traps of the appraisal interview (20 minutes)
- Preparing for the final test (10 minutes)
- Final test (30 minutes)
Here is the first section of the course:
The course is set as if it were in the classroom: Arduino is the trainer, Arabella is his assistant.
Would you like to know more about your work on the course?
During the course you will use the following learning material, that you can download for future use:
- The 4 types of feedback – A comparison
- Open-ended or semi-open-ended questions in the performance appraisal interview
- Your guide to the performance appraisal interview
- Closed-ended questions – Comprehension check – Examples
- Closed-ended questions – Paraphrasing – Examples
- Posts and cartoon strip on praise and reprimand
- Praise and Panegyric – A comparison
- Constructive and destructive reprimand – A comparison
- Recommended films
- Glossary with the main terms used in the course
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