Tools and techniques
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In qualsiasi attività la relazione con se stessi e con gli altri ha un'importanza centrale, dalla quale dipende sia la produttività personale e del proprio team, sia la percezione di agio e di padronanza nelle diverse situazioni professionali. I corsi di formazione di questa sezione hanno l’obiettivo di favorire lo sviluppo di competenze trasversali (come ad esempio: orientamento al risultato, iniziativa, adattabilità, empatia, leadership, gestione dei conflitti, persuasione, gestione dei gruppi, consapevolezza di sé, autocontrollo, riconoscimento di schemi, pensiero sistemico, comunicazione verbale, eccetera) che rappresentano un insieme di caratteristiche individuali necessarie per ottenere prestazioni lavorative efficaci.
Descrizione del corso online Improve your listening skills
Why a course on listening skills?
First of all, let's say that listening is a physiological function, and stimuli from the surrounding environment, the frantic rhythm of today's lifestyle and the growing desire to prevail by raising one's voice are progressively impairing it.
The course aims at helping learners to improve their listening skills, efficiently and effectively acquiring the information in order to achieve specific goals, while maintaining control of communications.
Who should take this course?
The topics we'll be discussing are of general interest: salespeople, lawyers, project managers, consultants, recruiters, managers, designers, negotiators, team leaders, service technicians and researchers are but a few of the professional profiles that might be interested.
People determined to improve their communication skills may find this course engaging: the course is extremely useful in any kind of negotiation and teamwork, R&D, problem solving, conflict management and in any situation where communication is key.
What about in private life? In my experience, the course is very useful here too.
What about the expected duration?
The course should take about 4 hours to complete.
You will be free to choose when to work on the course!
Even if you only have 15 minutes, make the most of it: you will automatically pick up where you left off.
Furthermore, to make the most of your time and energy, take my advice and do not rush through the course: organize different sessions for no more than 60 minutes.
Expecting to get bored?
Prepare to change your mind!
The course is designed to encourage in-depth exploration of the topic and of the individual experience. Texts, videos, tutorials, quizzes, cartoons and dialogues designed to offer a unique learning experience:
See below more details about the contents.
PC, tablet or smartphone?
The certificate of attendance
At the end of the course, you will download a certificate of attendance once you pass the test.
Would you like more information about the contents? Here they are!
The course is divided into sections:
- Introduction to the course (10 minutes)
- How the course works (10 minutes)
- Are you good at listening? Take a test! (40 minutes)
- Bad listening behaviours (20 minutes)
- Conscious listening (10 minutes)
- Empathic listening (20 minutes)
- Informational listening (10 minutes)
- A short listening… holiday! (10 minutes)
- Appreciative listening (10 minutes)
- Critical listening (20 minutes)
- Preparing for the final test (10 minutes)
- Final test (20 minutes)
Here is the first section of the course:
The course is set as if it were in the classroom: Arduino is the trainer, Arabella is his assistant.
Would you like to know more about your work on the course?
During the course you will use the following learning material, that you can download for future use:
- The most frequent listening behaviours
- Glossary with the main terms used in the course
- 2 cartoon strips
- Recommended films
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